Privacy Policy

This privacy notice explains how Cleaning Wala collects, uses and protects personal information when you enquire about or use our cleaning services.

Last updated: 18 September 2026

Cleaning Wala is a trading name of SAFAIWALA LTD (Company No. 16126001). Our contact address is 1st Floor, 33A Grove Lane, Handsworth, Birmingham B21 9ES. You can contact us at info@cleaningwala.co.uk or on 0330 057 6900.

1. Information we may collect

When you contact us, request a quote or use our services, we may collect information such as your name, telephone number, email address, postcode, property or business address, service requirements, messages you send to us, booking information and payment or billing information where applicable.

Our website may also collect limited technical information such as IP address, browser type, device information, pages visited and cookie information.

2. Why we use your information

We may use personal information to respond to enquiries, prepare quotations, arrange and provide cleaning services, manage customer relationships, process payments, keep appropriate business records, improve our website and services, prevent fraud or misuse, and comply with legal or regulatory obligations.

3. Our lawful bases

Depending on the circumstances, we may process information because it is necessary to take steps before entering into a contract or to perform a contract with you; because we have a legitimate business interest in running and improving our services; because we need to comply with a legal obligation; or, where required, because you have given consent.

Where we rely on consent, you can withdraw it at any time.

4. Who we may share information with

We do not sell personal information. We may share information only where reasonably necessary with service providers that help us operate our business, such as website hosting, email, IT support, payment, accounting or professional advisers, or with public authorities where required by law.

If a service provider processes personal information outside the UK, we will seek to use appropriate contractual or legal safeguards where required.

5. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, contractual, accounting, tax, insurance and legal requirements. Routine enquiries that do not lead to work may be deleted sooner when they are no longer needed.

6. Cookies

Our website may use cookies and similar technologies that are necessary for the website to function and, where enabled, for analytics or other optional features. Where consent is required for non-essential cookies, we will seek that consent before using them.

7. Your data protection rights

Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, data portability, or withdrawal of consent.

To exercise a privacy right, contact info@cleaningwala.co.uk. We may need to verify your identity before responding.

8. Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet-based service can, however, guarantee absolute security.

9. Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

10. Changes to this policy

We may update this policy from time to time as our services, systems or legal obligations change. The latest version will be published on this page.

This is a general interim privacy notice and should be reviewed if Cleaning Wala introduces new marketing, analytics, payment, booking or third-party data-processing systems.