Terms & Conditions

These terms explain the basis on which Cleaning Wala provides domestic and commercial cleaning services. They are intended as a clear, general set of terms while the business finalises its service-specific contractual terms.

Last updated: 18 September 2026

Cleaning Wala is a trading name of SAFAIWALA LTD (Company No. 16126001), with a contact address at 1st Floor, 33A Grove Lane, Handsworth, Birmingham B21 9ES. You can contact us at info@cleaningwala.co.uk or 0330 057 6900.

1. Quotes and bookings

Quotations are based on the information available when the quote is prepared, including the type, size and condition of the premises and the cleaning tasks requested. Unless stated otherwise, a quote is not a booking until the date, scope and any applicable price have been agreed.

If the condition, size or required work is materially different from what was described, we may discuss a revised scope or price before carrying out additional work.

2. Services

We will provide the cleaning services agreed with you using reasonable care and skill. The exact tasks included will depend on the service and quotation agreed. Additional services should be agreed separately.

3. Access to the premises

You are responsible for providing safe and reasonable access to the premises at the agreed time, including any keys, access codes, parking information or building instructions needed to carry out the service.

If we cannot gain access, we may need to rearrange the visit and may charge a reasonable amount for costs actually incurred, where permitted by law.

4. Customer responsibilities

Please tell us in advance about fragile items, valuable items, unusual surfaces, hazardous materials, pets, access restrictions or any other condition that could reasonably affect the work or safety of our team.

We may decline to carry out a task where we reasonably believe it would be unsafe, unlawful, outside the agreed service or likely to cause damage.

5. Prices and payment

Prices and payment arrangements will be confirmed as part of the quotation or booking. Unless otherwise agreed, payment is due in accordance with the invoice or payment terms provided to you.

6. Changes and cancellations

If you need to change or cancel a booking, please give us as much notice as reasonably possible. Where a cancellation charge applies, it will be limited to a fair and reasonable amount reflecting costs or losses reasonably incurred as a result of the cancellation.

If you are a consumer and the booking was made at a distance, for example online or by telephone, you may have statutory cancellation rights. If you specifically ask us to begin providing services during any applicable cancellation period, you may be required to pay for services provided before cancellation. Your statutory rights are not affected.

7. Complaints and service issues

If you are unhappy with a service, please contact us as soon as reasonably possible and provide enough information for us to understand the issue. Where appropriate, we will consider a reasonable remedy, such as returning to address a cleaning issue, depending on the circumstances.

8. Damage and liability

Please notify us promptly if you believe damage has occurred in connection with our service. We will consider the circumstances and any available evidence.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under applicable consumer law. We are not responsible for loss caused by inaccurate information supplied to us, pre-existing damage, inherent defects or circumstances outside our reasonable control.

9. Delays and events outside our control

We are not responsible for delays caused by events outside our reasonable control. If this happens, we will try to contact you and arrange a practical alternative where possible.

10. Privacy

Personal information is handled in accordance with our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. The terms applying to an agreed booking will be those communicated or made available at the relevant time, together with any specific quotation or service terms agreed with you.

12. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you retain any rights you have to bring proceedings in the courts applicable to you under consumer law.

These are general interim website terms and should be reviewed before relying on them as the business’s final customer contract, particularly once cancellation fees, guarantees, insurance terms and payment procedures are confirmed.